Non-financial and diversity information

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Requirements EU Directive	Subtopic	Chapter/section reference
A brief description of the business model	Business environment	Business and strategy: The environment in which we operate, p. 13
	Organization and structure	Governance and compliance: Structure and responsibilities, p. 78-79
	Our market	Business and strategy: The environment in which we operate, p. 13 Our progress in 2019: Our financial performance, 4.4 Segment performance, p. 68-73
	Strategy and objectives	Business and strategy: Our business strategy, p. 17-18
	Long-term market drivers	Business and strategy: The environment in which we operate, p. 13
Relevant social and personnel topics	A description of the policies pursued	Our progress in 2019: Our people, p. 25-29
	The outcome of these policies	Our progress in 2019: Our people, p. 25-29 Our progress in 2019: Our Product Value Chain, 2.2 Strategic sourcing and procurement, p. 34-35
	Principle risks in own operations and within the value chain	Corporate Governance: Risk Management, p. 90-94
	How risks are managed	Corporate Governance: Risk Management, p. 90-94
	Non-financial key performance indicators	Our progress in 2019: Our people, p. 25-29 Our progress in 2019: Our Product Value Chain, 2.2 Strategic sourcing and procurement, p. 34-35 Other information: Connectivity table, p. 199
Relevant environmental topics	A description of the policies pursued	Our progress in 2019: Our Product Value Chain, 2.4 Manufacturing and dedicated production lines, p. 40-41 Our progress in 2019: Our Product Value Chain, 2.5 Effective transportation, p. 44-45 Our progress in 2019: Our presence, 3.1 Our many customer touchpoints, p. 37
	The outcome of these policies	Our progress in 2019: Our Product Value Chain, 2.4 Manufacturing and dedicated production lines, p. 40-41 Our progress in 2019: Our Product Value Chain, 2.5 Effective transportation, p.44-45 Our progress in 2019: Our presence, 3.1 Our many customer touchpoints, p. 37
	Principle risks in own operations and within the value chain	Corporate Governance: Risk Management, p. 90-94
	How risks are managed	Corporate Governance: Risk Management, p. 90-94
	Non-financial key performance indicators	Our progress in 2019: Our Product Value Chain, 2.4 Manufacturing and dedicated production lines, p. 40-41 Our progress in 2019: Our Product Value Chain, 2.5 Effective transportation, p. 44-45 Our progress in 2019: Our presence, 3.1 Our many customer touchpoints, p. 37 Our progress in 2019: Our Product Value Chain, Our CO₂ impact, at-a-glance, p. 46 Other information: Connectivity table, p. 199
Relevant human rights topics	A description of the policies pursued	Our progress in 2019: Our people, 1.3 Our inclusive, diverse and ethical work environment, p. 27-29 Our progress in 2019: Our Product Value Chain, 2.2 Strategic sourcing and procurement, p. 34-35
	The outcome of these policies	Our progress in 2019: Our people, 1.3 Our inclusive, diverse and ethical work environment, p. 27-29 Our progress in 2019: Our Product Value Chain, 2.2 Strategic sourcing and procurement, p. 34-35
	Principle risks in own operations and within the value chain	Corporate Governance: Risk Management, p. 90-94
	How risks are managed	Corporate Governance: Risk Management, p. 90-94
	Non-financial key performance indicators	Our progress in 2019: Our people, 1.3 Our inclusive, diverse and ethical work environment, p. 27-29 Our progress in 2019: Our Product Value Chain, 2.2 Strategic sourcing and procurement, p. 34-35 Other information: Connectivity table, p. 199
Addressing anti-corruption and bribery	A description of the policies pursued	Our progress in 2019: Our Product Value Chain, 2.2 Strategic sourcing and procurement, p. 34-35 Our progress in 2019: Our presence, 3.4 We are a responsible corporate citizen, p. 54-58
	The outcome of these policies	Our progress in 2019: Our Product Value Chain, 2.2 Strategic sourcing and procurement, p. 34-35 Our progress in 2019: Our presence, 3.4 We are a responsible corporate citizen, p. 54-58
	Principle risks in own operations and within the value chain	Corporate Governance: Risk Management, p. 90-94
	How risks are managed	Corporate Governance: Risk Management, p. 90-94
	Non-financial key performance indicators	Our progress in 2019: Our Product Value Chain, 2.2 Strategic sourcing and procurement, p. 34-35 Our progress in 2019: Our presence, 3.4 We are a responsible corporate citizen, p. 54-58 Other information: Connectivity table, p. 199
Addressing board diversity	A description of the policies pursued	Our progress in 2019: Our people, 1.3 Our inclusive, diverse and ethical work environment, p. 27-29 Corporate Governance: Our Supervisory Board’s report, p. 76-77
	Diversity objectives	Our progress in 2019: Our people, 1.3 Our inclusive, diverse and ethical work environment, p. 27-29 Corporate Governance: Our Supervisory Board's report, p. 76-77
	Implementation of policy	Our progress in 2019: Our people, 1.3 Our inclusive, diverse and ethical work environment, p. 27-29 Corporate Governance: Our Supervisory Board's report, p. 76-77
	Results of the diversity policy	Our progress in 2019: Our people, 1.3 Our inclusive, diverse and ethical work environment, p. 27-29 Corporate Governance: Our Supervisory Board's report, p. 76-77