Annual Report 2019

Buying glasses online, made simple

Our acquisition of Charlie Temple

In 2019, we welcomed the fast and fashionable Charlie Temple brand into our GrandVision family. Based in The Netherlands, Charlie Temple aims to make eyeglass shopping fun and simple for everyone, without costing a fortune.

Charlie Temple delivers on this promise by producing and selling affordable, high-quality frames that can be purchased from an easy-to-use web store. The brand's online service is very quick; in some cases, customer orders are delivered within 24 hours of placement.

In-house design and production

The Charlie Temple team of professionals and opticians work closely together to fulfil customer orders, answer inquiries and enhance customers’ online experiences. The brand’s factory is also home to the designers who create new frame collections.

How Charlie Temple creates value for our customers

Thanks to its speed of production and delivery, as well as quality of frames, Charlie Temple offers customers a simple and streamlined online purchasing experience.

Customers can access its web store from any device and can find frames to suit their styles using the store's virtual try-on function. They can also easily upload existing prescriptions to complete their orders.

And, since the company is housed under one roof, Charlie Temple tends to complete orders and deliver frames much faster than other companies.

Finally, the brand’s attractive proposition fosters customer loyalty. Combined with affordable prices and a quick delivery time, customers are inspired to reorder glasses much sooner than the usual purchase cycle of two to three years.

This is how Charlie Temple helps GrandVision convert even more customers into loyal fans.